Terms & Conditions

Last updated: 9 September 2026 · provisional version

These Terms describe the rules for using the GridPilot product and the relationship between you (the buyer) and us (the seller). Please read them before purchasing. By purchasing or using the product you confirm that you have read them and that you agree to them.

What GridPilot is
The license
Updates and “lifetime”
Payment and delivery
Guarantee and refund
The optional subscription
The private group
Your responsibilities
Risks and absence of financial advice
Limitation of liability
Personal data
Changes to the Terms
Governing law and contact

1What GridPilot is

GridPilot is a “grid” automated trading program (software) for crypto markets. The program runs on your computer, connects to your exchange account (for example Binance) via API keys and places buy and sell orders according to the rules you set. Your money and coins stay in your exchange account; we neither hold nor manage them.

GridPilot is a provisional name and logo and may change before the final launch.

2The license

You buy, once, the right to use the program (a license), not the program in exclusive ownership. The license is:

tied to one computer: on first start, the program generates a code for your computer (a “hardware ID”), and the license you receive works on that computer;
movable, but not multipliable: you can move it to another computer, but you cannot use it to run several copies in parallel from the same license;
personal: you may not resell, rent, distribute, decompile or modify the program, beyond the normal use permitted by law.

3Updates and what “lifetime” means

The plans include updates (bug fixes and improvements), subject to availability. We do not guarantee a particular frequency, content or deadline for updates.

“1 year of updates” (the Start plan) means updates included for 12 months from the purchase date.
“Lifetime updates” (the Plus and Pro plans) means updates included for the commercial life of the GridPilot product, that is, as long as the product continues to be offered and maintained by us. The word “lifetime” refers to the product’s lifetime, not to a perpetual, time-unlimited obligation and not to the buyer’s lifetime.

4Payment and delivery

Payment is made once, using the methods shown at checkout (usually in cryptocurrency). After the payment is confirmed, delivery is automatic: you receive by email the license and the download link for your operating system (Windows or Linux; the macOS version is to follow). Prices shown on the site may include temporary launch discounts, valid while they are announced.

5Guarantee and refund

We offer a 30-day, money-back guarantee from the purchase date. If you request a refund within this period, we return the amount paid.

On refund, the license is deactivated (revoked) and you no longer have the right to use the program. This is the normal condition of a refund: you get your money back or you keep the product, not both.
Refunds are requested via the contact address below.
Legal right of withdrawal: as a consumer you have, by law, a 14-day right of withdrawal. For digital content (downloaded software), this right may be lost once you begin the download or use, with your consent given at purchase. Our 30-day guarantee is offered in addition, beyond this legal minimum.
For any dispute, please contact us directly first, at the address below, so we can find a solution. For cross-border disputes, EU consumers may also turn to the European Consumer Centres Network (ECC-Net).

6The optional subscription

Separately from the bot, we offer an optional monthly subscription (cycle signals and priority support). The subscription:

can be cancelled anytime, with no obligations for future periods;
is independent of the bot license: if you cancel the subscription, the bot you bought stays yours and keeps working;
provides information and opinions for guidance only, which are not financial advice (see section 9).

7The private group

The Pro plan and the subscription include access to a private group (on Telegram), where you receive announcements, help and earlier access to new versions. We reserve the right to moderate the group and to remove members who behave abusively, who spam or who break the group rules. Group access is an additional benefit and may be changed or discontinued without this affecting your bot license.

8Your responsibilities

For everything to work safely, you are responsible for:

creating the API keys without withdrawal permission, so that money cannot leave your account through the bot;
keeping your keys, passwords and license file safe;
using the program from your own computer and account, respecting the exchange’s rules (for example Binance) and the laws of your country;
handling your tax obligations related to trading; we do not provide tax advice.

9Risks and absence of financial advice

Crypto trading is risky: prices can rise and fall unpredictably and you can lose part or all of the money you invest. Only invest what you can afford to lose.

We do not guarantee profit. We are not financial advisors, and nothing on this site, in the program or in our materials constitutes financial, investment or tax advice.
Past results (including backtest figures) are theoretical and do not guarantee future results.
Before any decision, seek the opinion of a licensed specialist.

10Limitation of liability

The program is provided “as is” and “as available”. To the extent permitted by law, we are not liable for financial losses resulting from trading, for losses caused by power or internet outages, configuration errors, unavailability of the exchange or of external services, or misuse of the program. You decide the settings and you accept the results of the trades executed on your account.

11Personal data

We collect your email address to deliver the product, the license and account-related messages. If you gave separate consent, we may also send you announcements about new versions and offers; you can unsubscribe anytime. Details on how we use data are in the Privacy Policy.

12Changes to the Terms

We may update these Terms from time to time. The current version is the one published on this page, with the last-updated date shown at the top. If significant changes occur, we will try to notify you through the usual means (for example by email or on the site).

13Governing law and contact

These Terms are governed by the law of Luxembourg, without affecting your mandatory consumer rights in the country where you live. The seller is [seller / company name], with its registered office in [address].

For any question or request (including refunds), write to us at contact@gridpilotbot.com.

Crypto is risky: prices can fall a lot and you can lose everything you invest. Only invest what you can afford to lose. We do not guarantee profit, we are not financial advisors, and nothing here is financial advice; before any decision, ask a specialist. Past results do not guarantee future results. GridPilot is software; “GridPilot” is a provisional name and logo.