Privacy Policy

1Who we are

The controller of your data is [seller / company name], with its registered office in [address], which offers the GridPilot product. You can contact us anytime at contact@gridpilotbot.com.

2What data we collect

We collect only what is necessary:

• Account data: the email address, a nickname and the country, which you enter when creating the account.
• Payment data: payment is processed by an external payment provider; we receive the payment confirmation, not the full card or wallet details.
• Minimal technical data: usual site-operation information (for example device type or IP address), used for security and proper functioning.
• The computer code (hardware ID): we use it strictly to generate and verify your license.

We do not collect your API keys, exchange passwords or your trading history. These stay on your computer.

3Why we use it

• to deliver the product, the license and the download link to you;
• to provide support and answer questions;
• to issue and verify the license (based on the computer code);
• to send you, only if you have consented, announcements about new versions and offers;
• to keep the site secure and to comply with legal obligations (for example accounting).

4Legal basis

We process data on the basis of: performance of the contract (delivering the product and the license), your consent (for marketing messages, which you can withdraw anytime), our legitimate interest (the security and proper functioning of the service) and legal obligations (for example keeping tax documents).

5Marketing and unsubscribing

We send you marketing messages (announcements about new versions, offers) only if you ticked the option at registration. You can unsubscribe anytime, via the link in every email or by writing to our contact address. Unsubscribing from marketing does not affect the necessary messages related to the account and the license.

6Who we share it with

We do not sell your data. We share it only with the providers who help us operate, strictly for the purposes above:

• the payment processor (to collect the payment);
• the email provider (to send you the license and, if you consented, the announcements);
• the site hosting provider.

We may also disclose it if the law requires us to.

7How long we keep it

We keep account data for as long as you have an active account and a license with us, and afterwards for the period required by law (for example payment documents, for accounting obligations). Data used on the basis of consent is kept until you withdraw your consent.

8Your rights

Under European law (GDPR), you have the right to: request a copy of your data, correct it, erase it, restrict or object to processing, receive the data in a portable format, and withdraw your consent anytime.

For any of them, write to us at contact@gridpilotbot.com. If you are not satisfied, you have the right to contact the supervisory authority (in Luxembourg, the Commission nationale pour la protection des données · CNPD) or the authority in your country.

9Cookies

We use a minimum of cookies and local storage necessary for the site and the account to work (for example to remember your chosen language or your login session). If we ever use analytics or marketing cookies, we will ask for your consent beforehand.

10Security

We take reasonable measures to protect your data. However, no system is 100% secure. You help us by keeping your account password, the license file and, above all, your API keys and exchange passwords safe, which you must not give to anyone.

11Minors

The product and the site are intended for adults (over 18). We do not knowingly collect data from minors. If you let us know that a minor has provided us with data, we delete it.

12Changes

We may update this policy from time to time. The current version is the one published on this page, with the last-updated date shown at the top. For significant changes, we will try to notify you.

13Contact

For any question about your data or this policy, write to us at contact@gridpilotbot.com.